- If you would like a refund after purchasing a product from our online shop, please contact us within 14 days of receiving your item.
- Please return items unused and in original condition within 14 days after contacting us for a refund at email@example.com
- A refund will then be processed within 14 days of Lewis and Raby receiving the item.
- Delivery of a returned item must be paid for by the customer unless faulty or damaged.
- To arrange a return please contact us at firstname.lastname@example.org
- If the item is damaged on return, we reserve the right to deduct to repair the damage from the refund.
- If you have made an error while ordering an item, please contact us as soon as possible at email@example.com
1 Birchill Road
Repairs and replacements
- If an item is faulty or damaged, Lewis and Raby will repair or replace the item depending on the damage.
- If there is a problem with the item, please notify us as soon as possible.
- We cannot give a refund if the item has been used or altered.